Privacy Policy

At The Walnut Villa, we understand that your privacy is important. We commit to safeguarding the personal information you share with us. This Privacy Policy explains how we handle your data. It covers your visits to our website and interactions with our services for elderly living and help.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at [email protected].

Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Information When you fill out a form, request a consultation, or interact with our services, we may collect information such as your name, email address, phone number, and any other details you choose to provide.
  • Usage Data: We may collect data about how you interact with our website, including IP addresses, browser types, and pages visited through cookies or similar technologies.

How We Use Your Information

We use the information we collect for the following purposes

  • To provide and manage our elderly living and help services.
  • To respond to inquiries and provide customer support.
  • To send updates, newsletters, or other communications that you have requested or agreed to receive.
  • To improve our website and services based on your feedback.

SMS Communications

We may use your phone number to send you SMS messages related to our services, updates, promotions, or customer support.

Explicit Consent

By providing your phone number and opting in, you give us explicit consent to send you SMS messages. This may include messages about updates, reminders, or promotional offers. When you submit your phone number on our website or in any forms, we may ask you to check a box to confirm your consent to receive SMS communications.

Opt-Out Mechanisms

You have the right to withdraw your consent at any time. To stop receiving SMS messages, simply reply with the word "STOP" to any message you receive, and we will immediately remove you from our messaging list.

Data Sharing Practices

We respect your privacy and will never share your personal data, including phone numbers, with third parties for their marketing purposes. But we may share your phone number with trusted third-party service providers for the sole purpose of sending SMS communications. These providers must keep your information confidential and follow applicable privacy laws.

Compliance with Regulations

We commit to adhering to all relevant laws and regulations that govern the use of personal data, including:

  • The Telephone Consumer Protection Act (TCPA), which governs the use of SMS communications, is important.
  • Cellular Telecommunications Industry Association (CTIA) guidelines, which provide standards for mobile messaging practices.

By using our services, you agree that we may communicate with you via SMS by these regulations.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. But, no method of online data transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies help us understand how you use our site and allow us to customize the content to your preferences. You can manage your cookie preferences through your browser settings.

Your Rights and Choices

You have the right to

  • Access: Request a copy of the personal data we hold about you.
  • Correct: Request corrections to any inaccurate or incomplete data.
  • Delete: Request the deletion of your personal data, subject to certain limitations.
  • Withdraw Consent: Withdraw your consent to receive SMS messages at any time by replying "STOP."

To exercise these rights, please contact us at [email protected].

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated revision date. We encourage you to review this Privacy Policy at regular intervals to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

The Walnut Villa
Email: [email protected]
Phone: (562)554-6972
Address: 13975 Telegraph Rd, Whittier CA 90604

To provide compassionate, high-quality care in a safe and engaging home environment, enhancing the quality of life for our residents and their families.